There is a direct relation between innovative transformation and growth of a business. Considering this, some of the biggest names based in the global center of technology often reinvent even their most successful products. That’s exactly what happened to Microsoft. After receiving direct competition from other cloud-based products, Microsoft had to rewrite the Dynamics family line. The recognition of the Dynamics series, including the latest Business Central for eCommerce portals, has been exceptional. Today, a seamless Dynamics integration with an eCommerce platform is considered significant for driving growth and operational efficiency.
Coming back to reinventing technology, the launch of Microsoft Dynamics 365 Business Central, sharing the same codebase as Dynamics NAV, is an example of technology evolution to cater to modern-day requirements. The key equalizer between the NAV vs Business Central comparison is that both share a similar codebase. And the major differentiator between the two Enterprise Resource Planning systems is that the former is on-premise and the latter is hosted on the cloud. However, there are other aspects of Business Central that makes it a suitable ERP for eCommerce operations. Let us try to comprehend this better.
Dynamics 365 Business Central – Benefits for eCommerce
After the last release by Microsoft in April 2018, Business Central is available in three different deployment options including cloud, on-premises, and hybrid. The ERP system by Microsoft provides multiple features to streamline financials, sales, operations, and services while in the long-run enhancing customer experience. Some of the primary features are:
- Manage Financials & Budgets: Business Central helps you connect the entire financial database, which can be extremely beneficial in overall business decision-making. Using the system, businesses get synchronized financial performance charts and smart dashboards. Automatic reconciling, reporting, maintaining compliance and forecasting are instrumental tools for decision-making.
- Restructure Supply Chain: Companies using Business Central for eCommerce can be groundbreaking in dealing with super-sensitive supply chain management. The system is equipped in optimizing inventory levels, mechanical stock calculations, substitute suggestion algorithms, and vendor recommendations. These features can substantially reduce the number of lost sales and instances of stock shortages, which in due course improves the company’s performance, in customer satisfaction and business profitability.
- Improve Customer Satisfaction: eCommerce, like many other online businesses, starts and ends with reputation and brand value. To gain customer’s trust and increase repeat transaction probability, enhancing customer satisfaction level is the key aspect. Business Central can help in providing value at every touchpoint by keeping a close watch at every business-customer interaction. The system offers complete solution and supervision for optimum up-selling, cross-selling, and even renewal opportunities during the entire sale cycle.
- Enhance Operational Efficiency: Business Central puts your organization’s operational efficiency at the top of its game. You can utilize the unique sales forecasting feature for stock management and anticipatory stock feeds to automate sourcing plans and purchase orders. These automated features can be incomparable support to your operational staff and improve their productivity. Business Central can become your tool for achieving a better order fulfillment rate by providing a 360-degree picture of the inventory.
- Data Protection and GDPR Conformity: The ERP system is packed with built-in privacy-by-design and privacy-by-default methodologies, both of which play a significant role in helping you better comply with the General Data Protection Regulation (GDPR). As an eCommerce platform, you can restrict and grant access to customer’s data based on the necessity and program data revelation on multiple levels. In order to ensure the best possible security and even internal liability, regular audits can be deployed.
- Flexible System Deployment: With Business Central, you can run your business figuratively from anywhere. Being available on cloud, on-premise, and on hybrid, Dynamics Business Central rendered similar customer experience in all three versions.
BC vs NAV: What Makes Business Central Feasible?
The on-premise deployment offered by Dynamics NAV and the cloud deployment provided by Business Central are the aspects that make all the difference in the performance of these ERP systems. Even though there is a possibility that NAV can be hosted on the cloud as well, the performance is not as seamless as it can be in Business Central. Here are certain points for understanding the key differences in the NAV vs Business Central discussion: