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Do you have a customer with a large outstanding balance in their AR records? Microsoft Dynamics 365 Business Central offers the ability to block a customer from being able to add new sales documents. This feature was added in order to help business owners from repeatedly sending out products or services to customers who have an outstanding balance.

How Do I Block a Customer?

Blocking a customer is quick and easy. Just go to the customer record, and under the “General” section, there is a dropdown for “Blocked.” Here, you can choose whether you would like to deactivate the ability to create a new sales document, the ability to ship, or you can choose to block both options. Once the customer pays their outstanding balance, unblocking is as simple as going back into the customer record, and removing the restriction.

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